As of July, all Crossroads Behavioral Health Service locations will be opened and operational on limited schedules. Hours for the Winterset location are Tuesday through Thursday, 8 a.m.-5 p.m., and telehealth only  on Friday, 8 a.m.-4 p.m.

For anyone wishing to continue from home, we will still provide virtual appointments, meaning a telehealth platform or via phone calls.

Crossroads Behavioral Health Services (CBHS) is dedicated to continuity of care and providing vital mental health and addiction services to the local communities during the coronavirus (COVID-19) crisis and after. With the state of Iowa reopening, we are diligently taking all the necessary precautions as an agency to ensure the safety of our clients and staff.

New updates have been implemented into all locations, including a new retaining wall in Winterset, new flooring and seating in Creston, and an expansion in to the west part of the building in Osceola to allow more space for clients and providers. 

All locations have staff members diligently working to clean and sanitize our buildings multiple times throughout the day to help prevent from exposure. 

An important change to note: all clients are to be buzzed in upon arrival for an appointment. When entering, please be prepared to have your temperature taken; you will be given a mask, if you do not bring one of your own. 

Crossroads continues to offer a 24/7 mental health crisis line that can be accessed at any time. If someone is in crisis it is encouraged they reach out by calling 641-342-2914.

Starting teleheath

For anyone who would still like to be seen at Crossroads but is not yet ready to come back into the office, we will continue to provide therapy and counseling through a live video connection, over the internet. This service allows clients to stay in the comfort of their home while continuing to receive services. It also increases accessibility and transportation barriers for clients. 

To sign up for teletherapy with Crossroads, call your closest location to if you have questions regarding in person or telehealth appointments, or email a request to

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Crossroads Behavioral Health Services is a community mental health center who proudly offers mental health, addiction counseling, and additional therapeutic services at each of their Southwest Iowa locations, providing coverage to an eight-county region. 

Locations include Winterset (102 W. Summit St., 515-462-3105), Creston (1003 Cottonwood Rd., 641-782-8457), and Osceola (405 E. McLane St., 641-342-4888). To learn more, visit